Shipping policy
No problem at all! Let's get this finalized so it is custom-tailored to Pixcision Stock and matches all the other policies perfectly.
Based on the empty text box in image_371515.png, you can copy and paste the text below. It combines your digital delivery rules with the print-on-demand (Gelato) shipping structure, includes all your specific contact info, and meets Google Merchant Center's requirement for clear transit times.
SHIPPING & DELIVERY POLICY
Thank you for shopping at Pixcision Stock! Because our store offers both instant digital asset licenses and custom-printed physical merchandise, our delivery methods and times are split by product type below.
1. DIGITAL ASSET DELIVERY (IMAGES & VIDEOS)
-
Delivery Method: All purchases of digital assets are delivered electronically.
-
Delivery Time: Instant. Once your payment is successfully processed, download links will be generated immediately on your order confirmation screen and sent to your registered email address.
-
Shipping Fees: Digital items incur £0.00 shipping fees worldwide.
2. PHYSICAL MERCHANDISE SHIPPING (PRINT-ON-DEMAND)
Our physical items (apparel, posters, mugs, and canvases) are custom-printed and manufactured on-demand using global fulfillment networks (such as Gelato).
-
Fulfillment/Production Time: Because items are custom-made for you, please allow 2 to 5 business days for production and quality checks before your item is handed over to the courier.
-
Estimated Transit Times:
-
UK Domestic Shipping: 2 to 5 business days after production.
-
Europe & International Shipping: 5 to 10 business days after production (depending on the destination country).
-
-
Shipping Rates: Exact shipping costs are calculated dynamically based on your delivery address and item weight, and will be displayed clearly at checkout before you complete your payment.
3. ORDER TRACKING & CARRIERS
Once your physical order has been printed and packaged, it will be shipped via local major couriers (such as Royal Mail, DPD, or DHL).
-
You will automatically receive a Shipping Confirmation Email containing a tracking link as soon as your package leaves the print facility.
-
Please allow up to 24 hours for the tracking link to update with live tracking details.
4. CUSTOMS, DUTIES, AND TAXES
For international orders outside of the UK, your package may be subject to local import duties, customs fees, or VAT applied by your country's customs office. Pixcision Stock is not responsible for these charges, and they must be settled by the customer.
5. DAMAGED OR LOST PACKAGES
If your package is lost in transit or arrives damaged due to courier handling, please do not worry. We protect your purchase fully. Contact our support team within 14 days of the estimated delivery date with your order details (and photos of the damage, if applicable), and we will arrange a replacement at no extra cost to you.
6. CONTACT US
If you have any questions regarding a digital download link, a tracking number, or a physical shipment delay, please contact us directly:
-
Email: hello@pixcision.co.uk
-
Trading Name: Pixcision Stock
-
Business Address: First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW, United Kingdom
-
Telephone: 07448826340