FAQ
Explore answers to common questions about image licensing, downloads, and account management at Pixcision Stock.
Frequently asked questions
What is the refund policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept refunds on certain listings. These will be carefully marked before purchase.
When will I get my order?
In most cases you'll receive your download immediately via email. For larger files there may be slight delays, but typically within the hour.
Where are your photos & videos taken?
All photographs and video content is primarily captured in Lancashire, where the photographer is based, alongside imagery collected during international travels.
How much does shipping cost?
There are no shipping costs—all media is delivered instantly via downloadable link. Fast, easy, and stress-free.
Do you accept custom commissions or personal image requests?
While we primarily focus on our existing catalog, we do occasionally take on custom projects. If you have a specific vision or need custom imagery tailored to your project, please head over to our Contact Page and share the details of your request.